Delivery & Refunds

New information for our EU Customers

Will I be charged customs and Import fees?

Customs clearance charges and fees may be payable on items/goods entering the destination country including the EU from the UK. These depend on the contents’ value.

Items sent to the EU are subject VAT and duties in the EU. The value of goods thresholds are detailed below:

Items valued at under €22 will remain part of the Low Value Consignment Relief (LVCR) Scheme for items sent to the EU and are not subject to VAT or duties until 1 July 2021 (subject to further extension date to be set by the EU).
Items sent to the EU over €22 and below €150 may be taxed at the border and may incur a customs clearance/handling fee in the receiving country
Items sent to the EU over €150 may attract VAT, customs duties and a clearance/handling fee
The customs authorities in the destination country and the customs thresholds in place determine if charges are due on imported goods.
The levels and thresholds of charges vary from country to country

We can’t be held responsible for any customs or import fees your country may charge. We declare the cost, weight and description of the contents to our courier at the time of dispatch and submit our customs data electronically to aid customs clearance.

If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.

How long will it take to receive my order?

Estimate times of arrival based on working days Monday to Friday and excluding holidays.

UK - 3 - 5 working days

EU - 6 - 14 working days

Rest of the world - 10 - 20 working days

We will use our reasonable endeavours to deliver your products within these time frames from the date of issue of your order confirmation. If you have ordered several products at one time, we may deliver such products on different days. As customs for international parcels maybe involved, please allow 14 days from order date before contacting sales@briancoxstore.com about your order.

You may cancel your order at any time prior to delivery of the product ordered email sales@briancoxstore.com quoting your order reference.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, please contact us at sales@briancoxstore.com first detailing the issue. The item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

- Books with obvious signs of use.
- Cd's, dvd's that have been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@briancoxstore.com.